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ACHIEVEMENT REPORT
UPM COUNSELING DIVISION CLIENT CHARTER YEAR 2024
| NO. | CLIENT CHARTER | MONTH | ACHIEVEMENT STATUS | IF NOT ACHIEVED | ||
| NUMBER | PERCENTAGE* | JUSTIFICATION | CORRECTIVE ACTION | |||
| 1 |
Ensure that 80% customers get individual counselling/guidance services on the same day (in working hours) after registration is made. |
JANUARY | 79 Session | 91.14% | - | - |
| FEBRUARY | 44 Session | 90.91% | - | - | ||
| MARCH | 79 Session | 89.87% | - | - | ||
| APRIL | 87 Session | 96.55% | - | - | ||
| MAY | 101 Session | 92.08% | - | - | ||
| JUNE | 102 Session | 94.12% | - | - | ||
| JULY | 73 Session | 89.04% | - | - | ||
| AUGUST | 54 Session | 96.30% | - | - | ||
| SEPTEMBER | 38 Session | 89.47% | - | - | ||
| OCTOBER | 120 Session | 90.00% | - | - | ||
| NOVEMBER | 102 Session | 94.12% | - | - | ||
| DECEMBER | 72 Session | 95.83% | - | - | ||
* The percentage is taken after the counselor completes the report in the Counsellor2U System after the session is finished.
Updated:: 08/05/2025 [ayna]
Universiti Putra Malaysia,
43400 UPM Serdang,
Selangor Darul Ehsan,
Malaysia
