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ACHIEVEMENT REPORT
UPM COUNSELING DIVISION CLIENT CHARTER YEAR 2025
| NO. | CLIENT CHARTER | MONTH | ACHIEVEMENT STATUS | IF NOT ACHIEVED | ||
| NUMBER | PERCENTAGE* | JUSTIFICATION | CORRECTIVE ACTION | |||
| 1 |
Ensure that 80% customers get individual counselling/guidance services on the same day (in working hours) after registration is made. |
JANUARY | 99 Session | 100% (93%) | - | - |
| FEBRUARY | 137 Session | 100% (99%) | - | - | ||
| MARCH | 50 Session | 100% (94%) | - | - | ||
| APRIL | 67 Session | 100% (93%) | - | - | ||
| MAY | 69 Session | 100% (88%) | - | - | ||
| JUNE | 106 Session | 100% (92%) | - | - | ||
| JULY | 100 Session | 100% (85.00%) | - | - | ||
| AUGUST | 45 Session | 100% (84.44%) | - | - | ||
| SEPTEMBER | 51 Session | 100% (92.16%) | - | - | ||
| OCTOBER | 58 Session | 100% (81.03%) | - | - | ||
| NOVEMBER | 89 Session | 100% (86.52%) | - | - | ||
| DECEMBER | 71 Session | 100% (81.69%) | - | - | ||
* The percentage is taken after the counselor completes the report in the Counsellor2U System after the session is finished.
Updated:: 09/01/2026 [ayna]
Universiti Putra Malaysia,
43400 UPM Serdang,
Selangor Darul Ehsan,
Malaysia
