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ACHIEVEMENT REPORT
UPM COUNSELING DIVISION CLIENT CHARTER YEAR 2026
| NO. | CLIENT CHARTER | MONTH | ACHIEVEMENT STATUS | IF NOT ACHIEVED | ||
| NUMBER | PERCENTAGE* | JUSTIFICATION | CORRECTIVE ACTION | |||
| 1 |
Ensure that 80% customers get individual counselling/guidance services on the same day (in working hours) after registration is made. |
JANUARY | 100 Session | 100% (87.00%) | - | - |
| FEBRUARY | 69 Session | 100% (91.30%) | ||||
| MARCH | 50 Session | 100% (82.00%) | ||||
| APRIL | 120 Session | 100% (80.00%) | ||||
| MAY | 93 Session | 100% (82.80%) | ||||
| JUNE | ||||||
| JULY | ||||||
| AUGUST | ||||||
| SEPTEMBER | ||||||
| OCTOBER | ||||||
| NOVEMBER | ||||||
| DECEMBER | ||||||
* The percentage is taken after the counselor completes the report in the Counsellor2U System after the session is finished.
Updated:: 19/06/2026 [ayna]
Universiti Putra Malaysia,
43400 UPM Serdang,
Selangor Darul Ehsan,
Malaysia
