Author: Izwana binti Ismail K.B,P.A

While sitting at the table, I suddenly remembered an incident where in a department meeting, I responded to what the chairman of the meeting said in a rude way. When I made that action, I felt that it was not a good communication to maintain harmony between me and the chairman of the meeting. Therefore, I would like to share about communication ethics in the workplace to reduce conflict and give satisfaction when we work. This is because, many issues that occur in the workplace are caused by communication factors.

Effective communication is a process of delivering information that is effective and can create a feeling of pleasure, satisfaction, appreciation and encourage the desire to cooperate between the two parties involved.
We also need to understand that in communication there are three elements that contribute to the effectiveness of communication, 7% of which is due to communication through conversation (speech), 38% from tone of voice, and 55% from body language.

Let's look at communication, there are two types of communication involved, namely verbal communication and non-verbal communication. Verbal communication is in the form of speech, conversation, physical communication, telephone conversation and so on. Meanwhile, non-verbal communication is in the form of writing official letters, writing emails, communication memos and so on.

Communication at work also goes through several stages where we need to understand who we are talking to. This is because each level is different. The first stage is communication with the leader. The second is communication with the supervisory staff. Next is communication with colleagues and lastly communication with customers. What is important, when communicating we need to maintain ethics and manners in communication. We need to be respectful by improving listening skills, making eye contact, using a soft and clear voice and trying to understand other people's feelings.

This communication is something that needs to be learned because we feel we have done the right thing or way. Therefore, look for knowledge related to effective communication so that we can improve our self-image and skills.

In conclusion, effective communication among staff in an organization will increase the status of an organization in the eyes of the public, preserve the good name, image and reputation of the organization and push the organization to a point of excellence.

Date of Input: 24/12/2023 | Updated: 24/12/2023 | ayna